This Privacy Policy explains how alignwb.com collects, uses, and protects your personal information when you use our online clear aligner services. By accessing or using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect different types of data to provide accurate and complete clear aligner services, including:
A) Identity and Contact Information
- Full name
- Email address
- Phone number
- Address (when required for shipping)
B) Medical and Treatment Information
- Dental photos (before, during, and after treatment)
- Notes related to your case such as crowding, spacing, or protrusion
- Any other treatment information you provide through website forms
C) Payment Information
- Transaction or online payment details
We do not store credit card information on our servers. Payments are processed through secure and licensed third-party payment gateways.
D) Technical Data
- IP address
- Browser type and device information
- Pages visited on the website
- Duration of visits and interaction behavior
2. How We Use Your Information
We use your information for the following purposes:
- Providing an initial assessment for clear aligner eligibility
- Preparing and customizing your treatment plan
- Contacting you and arranging payment for your aligners
- Coordinating shipping and delivery
- Monitoring treatment progress on a regular basis
- Sending reminders or notifications related to treatment stages
- Improving website performance and user experience
3. Sharing Your Information With Third Parties
We may share your information, only when necessary, with trusted parties who help us deliver our services, including:
- Certified dentists and orthodontists
- Laboratories that manufacture clear aligners
- Online payment service providers
- Shipping and delivery companies
We do not sell or rent your personal data to any third parties.
All third parties we work with are legally required to keep your data confidential and secure.
4. Data Retention
We retain your medical information, photos, and treatment records for the duration of your treatment and for up to:
12 to 36 months after the end of your treatment,
for follow-up purposes and after-sales service.
You may request deletion of your data once the treatment is completed by contacting us.
5. Your Rights
You have the right to request at any time:
- A copy of the personal data we hold about you
- Corrections to inaccurate or incomplete personal information
- Deletion of your data (subject to legal requirements)
- Opting out of marketing messages
- Withdrawal of consent regarding the use of your before/after photos in marketing
To exercise any of these rights, please contact us at:
info@alignwb.com
6. Protecting Your Data
We apply technical and organizational measures to protect your data from unauthorized access, including:
- Secure HTTPS communication
- Encryption of sensitive data
- Storing medical files on protected servers
- Restricting access to authorized personnel only
Protecting your before/after photos is a top priority for us.
7. Medical Photos (Before/After)
- We do not use your photos for marketing or publish them on the website or social media without your explicit written consent.
- You may withdraw your consent at any time by submitting a request to stop or delete the photos.
8. Cookies
alignwb.com uses cookies to improve your browsing experience, including:
- Remembering form details
- Facilitating submission of treatment requests
- Analyzing usage to improve performance
You may disable cookies through your browser settings, though this may affect certain website functions.
9. Communication Through Social Media
If you contact us via social media platforms (such as Instagram or WhatsApp), we may collect information you provide directly through messages or conversations.
10. External Links
Our website may contain links to external websites.
We are not responsible for the privacy practices of such websites and recommend reviewing their privacy policies separately.
11. Children Under 18
We do not collect data from individuals under 18 years of age without the permission of a parent or legal guardian.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any change will be posted on this page along with the updated date.